---
title: Frequently Asked Questions — TOPModel by Depesche UK
url: https://top-model.biz/en/f-a-q/
date: 2019-12-03
---

# Frequently Asked Questions

			
				
				
				
				
				
				
				
				
				
				
				
				
				
				
				
				
				
				Frequently Asked Questions
			
				
				
				
				
				General Questions

			
				
				
				
				
				
				
				
				
				
				I have an article with a secret code that won't open. What can I do?
				Please follow these instructions:

The default password is “0000”. Enter it – and the lock will open while music plays.

As soon as the lock opens, press and hold the “*” button for 3 seconds.

You now have 10 seconds to enter a new four-digit password. If you enter more than 4 numbers, the first four numbers will be saved. Press the “#” button,
to confirm and save the new password.

If you forget your own password, simply press “1”, “3” and “0” simultaneously and keep this combination pressed for 4 seconds. You can then enter a new password as explained in steps 2 and 3. (Please remember this trick!)

You can change the batteries when they are empty: Turn the battery compartment screw counterclockwise and remove the cover. Then insert AG13/LR44 batteries as shown in the drawing on the inside. Replace the cover and tighten the screw.

Your password remains secure even after you have changed the batteries!

			
				
				
				
				
				I have a complaint. Who can I contact?
				Either directly in the shop where the article was bought or by e-mail to: info@depesche.com

			
				
				
				
				
				Is there a factory outlet?
				No, we do not have a factory outlet.

			
				
				
				
				
				Can I order TOPModel items directly?
				Unfortunately, it is not possible for end consumers to place an order with us because we are a wholesaler and can only supply the retail trade.