---
title: Frequently Asked Questions — TOPModel by Depesche UK
url: https://top-model.biz/en/f-a-q/
date: 2019-12-03
---

# Frequently Asked Questions

Frequently Asked Questions
==========================





General Questions  

--------------------





##### I have an article with a secret code that won't open. What can I do?

Please follow these instructions: 1. The default password is “0000”. Enter it – and the lock will open while music plays.
2. As soon as the lock opens, press and hold the “\*” button for 3 seconds.
3. You now have 10 seconds to enter a new four-digit password. If you enter more than 4 numbers, the first four numbers will be saved. Press the “#” button,  
    to confirm and save the new password.
4. If you forget your own password, simply press “1”, “3” and “0” simultaneously and keep this combination pressed for 4 seconds. You can then enter a new password as explained in steps 2 and 3. (Please remember this trick!)
5. You can change the batteries when they are empty: Turn the battery compartment screw counterclockwise and remove the cover. Then insert AG13/LR44 batteries as shown in the drawing on the inside. Replace the cover and tighten the screw.
6. Your password remains secure even after you have changed the batteries!





##### I have a complaint. Who can I contact?

Either directly in the shop where the article was bought or by e-mail to: info@depesche.com





##### Is there a factory outlet?

No, we do not have a factory outlet.





##### Can I order TOPModel items directly?

Unfortunately, it is not possible for end consumers to place an order with us because we are a wholesaler and can only supply the retail trade.